Dear Mr. Yasin / Arsalan Mangrio
Beside unavailability of original features, the appearance quality of mobile is such pathetic that it is creating an adverse impact on personality. You failed to resolve the problems pertaining to my phone and you confessed during meeting as well as in writing.
I am facing problem with my phone NOKIA E-71 since last four months, visited many times at NOKIA Care, writing to you guys, but you are least interested in resolving the issue.
NOKIA is supplying counterfeit products in Pakistan market and Such products might be dangerous for user's health and you "NOKIA Care" is supporting / covering it.
Give me the original replacement of E-71 with feature of "recording through front camera as NOKIA claims for E-71 & E-72 (Screen print of specifications E-71 & E-72 from NOKIA website already provided to you and are attached).
And
Stop supplying counterfeit products in Pakistan market as such products might be dangerous for user's health.
Thanks and Regards
Abdul Qadir
Mr. Yasin
Thank you for your special offer of 50% off the retail price, but it is not the solution. I am not begging that you are offering me as a special case.
NOKIA is supplying counterfeit products in Pakistan market and cheating the innocent consumers.
Such products might be dangerous for user's health and you "NOKIA Care" is supporting / covering it.
It is fact that you failed to resolve the problems pertaining to my phone and confessed during our meeting dated:01-08-2011 & vide your below email, and that's why you offered me the replacement set of E-71, but as it is generic problem of E-71, the feature of recording through front camera is not available so you offered me E-72 with 50% payment.
The cell phone is still with me, it is not up to the quality standard and creating and adverse impact on personality, and I am ready to present it on various forums for awareness of customers.
My question is:
- Why NOKIA is not providing a quality standard product in Pakistan which might be dangerous to user's health, and cheating the innocent customers.
- It is NOKIA who is supplying the counterfeit product in market, why should I pay extra amount?
NOKIA is not providing all features what actually NOKIA claims, NOKIA is cheating and providing counterfeit products in Pakistan and you "NOKIA Care" is supporting / covering it.
Give me the original replacement of E-71 with feature of recording through front camera as NOKIA claims for E-71 & E-72 (Screen print of specifications E-71 & E-72 from NOKIA website already provided to you and are attached), the feature is available in E-72.
And
Stop supplying counterfeit products in Pakistan market as such products might be dangerous for user's health.
Thanks and Regards
Abdul Qadir
Dear Abdul Qadir
As we have gone through lot of discussions regarding E71 issues raised by you . We tried our level best to solve all those issues which could be solved but you are still not satisfied.As a compensation you was offered a replacement of E72 with 50% charges and this is not part of our normal routine procedures .You can come to our Nokia Care office at any time if you accept this offer.
Manager, NOKIA CUSTOMER CARE
Add .Sheikh Plaza ,Near KFC
Murree road, Saddar Cantt
From: Abdul Qadir [mailto:abdqadir@gmail.com]
Sent: 28 September 2011 16:06
To: Yasin (GCCPAK-RWP); arsalan.mangrio@nokia.com
Cc: ext-custservice.mena@nokia.com; arsalan.mangrio@nokia.com; Adil (GCCPAK-ISM); info@nokia.com; ContactCentre.Europe@nokia.com; NokiaBR.customercare@nokia.com; NokiaLTA.customercare@nokia.com; nokia@msupport.ae; press.services@nokia.com; nokiausa.customercare@nokia.com; Tariqgulkhattak@gmail.com
Subject: NOKIA is not providing a quality standard product in Pakistan
Dear Mr. Yasin / Arsalan Mangrio
I am facing problem with my phone NOKIA E-71 since last four months, visited many times at NOKIA Care, writing to you guys, but you are least interested in resolving the issue.
Does NOKIA doing the business religiously & ethically in Pakistan?
Feature claimed by NOKIA are not available in phone and the cosmetic quality is pathetic, creating the adverse impact on personality.
Looking at facts provided by me, it is proved and confessed by 'NOKIA Care Manager Mr. Yasin' that phone is not up to the quality standard and not passed through quality assurance program.
I have my serious concern that it might be dangerous for user's health.
Screen print of specifications E-71 & E-72 from NOKIA website and video quality result of main camera (already provided to Mr. Yasin during meeting) are attached.
The responses received from NOKIA Customer Care MENA region, on front camera are quoted below:
**- Quote - **
1. NOKIA's Email dated: June 05, 2011
To use the front camera for recording, please follow the steps:
Menu > Media > Camera > Options > Use secondary camera > Options > Video mode > Press the navigation key in the middle down to start recording.
2. NOKIA's Email dated: June 03, 2011
Regarding your enquiry, as suggest earlier please be advised to Restore Camera settings:
Menu >>> Media >>> Camera >>> Options >>> Settings >>> Restore camera settings And Menu >>> Media >>> Camera >>> Options >>> Settings >>> Image Quality >>> Slide to Max 3M – Large.
3. NOKIA's Email dated: June 05, 2011
Please note that the front camera in your phone will be used with resolution 128 x 96 pixels (QCIF) and up to 15 fps and 2x digital video zoom by default.
For more information, kindly follow the link just below:
http://mea.nokia.com/find-products-en/devices/nokia-e71/specifications
Furthermore, please try to visit the nearest Authorized Service Center in your area to enable our Technicians to check the camera.
To use the front camera for recording, please follow the steps:
Menu > Media > Camera > Options > Use secondary camera > Options > Video mode > Press the navigation key in the middle down to start recording.
** - Unquote - **
Please reply on priority.
Thanks and Regards
Abdul Qadir
Dear Mr. Yasin
I am facing problem since last four months, grateful if you could please reply on priority so the problem may be resolved without further delay.
Thanks and Regards
Abdul Qadir
Dear Mr. Yasin
Ref our meeting dated 01-08-2011 at Nokia Care Center Rawalpindi
The problems raised are listed below.
- The silver coating of my phone is converting to black rusty metal sheet due poor electrolysis process and creating an adverse impact on personality.
- The Camera performance in Low-light is very poor and color balance is inconsistent. It produces disappointing pictures for a 3.2 megapixel camera.
- Video performance is "NILL" in Low-light.
- When I turn OFF flashlight on camera, this mode valid only while one session. If I go out from camera mode and go back again, "Automatic" profile is ON like default.
- It gives extremely low light while making video.
- Color of "MicroSD expansion slot" rubber cover faded.
- There is no option of secondary camera.
- WLAN is refreshes itself after few seconds.
- The Internet access point for some applications is fixed for 'network provider' not the WLAN.
10. Battery is discharging rapidly
You have checked my phone E-71 physically.
You watched the video quality of my phone E-71.
You were provided with screen print of NOKIA website claiming the video recording through secondary (front) camera for E-71 & E-72; you confessed that NOKIA Claims the recording through secondary (front) camera but on actual this feature is it is not available in E-71.
You appreciated my patience and offered me a replacement set of E-71, which I refused because the feature of recording through secondary (front) camera was not available.
You offered me E-72 with feature of "recording through secondary (front) camera" and you were asking me to pay 50% amount.
My question is:
- Why NOKIA is not providing a quality standard product in Pakistan and cheating the innocent customers.
- Why should I pay huge amount (50% of price) for E-72 as the difference of price is only Rs.3600 i.e 14-15% of the price of E-72.
Please reply on email and keep in copy to Mr. Kevin (Nokia Careline "Nokia Middle East & Africa") as he is pursuing my problem with you since last four months.
Arsalan Mangrio Sahib, Manager NOKIA for Pakistan; Sir, your attention is required.
Thanks and Regards
Abdul Qadir Memon
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